9e999's Privacy Policy
Your personal information is of the highest importance to us. This policy describes what information we collect, how we use it, and how we keep it secure.
Introduction & Scope
9e999 is a safe and reliable online entertainment platform for players in Bangladesh. We place the highest priority on our users' privacy and handle their personal information with full responsibility.
This Privacy Policy ("Policy") applies to the 9e999 website (https://9e999.bar) and all services provided under it. By using our platform, you are considered to have agreed to all terms of this Policy.
This Policy has been prepared in Bengali so that Bangladeshi users can easily stay informed about their rights and responsibilities. If you do not agree with any part of this Policy, please refrain from using our services.
Information We Collect
For the purpose of account registration and service delivery at 9e999, we may collect the following types of information:
2.1 Information You Provide
- Full name and date of birth (for age verification purposes)
- Valid email address
- Mobile phone number
- Residential address
- National ID or other identity verification documents (for KYC verification)
- Financial transaction details (bKash, Nagad, or Rocket number)
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Activity logs on the platform (login times, game play history, betting records)
- Cookies and session data
- Referrer URL and navigation information
2.3 Information Received from Third Parties
In certain cases, we may collect additional information from approved third-party service providers for the purpose of fraud prevention and identity verification. Such collection is always carried out in accordance with applicable laws and regulations.
Purpose of Data Use
9e999 uses the information collected about you for the following legitimate purposes:
- Account Management: To create, verify, and securely manage your account.
- Service Delivery: To properly provide gaming, betting, and financial transaction services.
- Identity Verification (KYC): To confirm age and identity for legal compliance and fraud prevention.
- Communication: To send account-related notifications, service updates, and important information.
- Customer Support: To help resolve your inquiries and complaints.
- Security: To detect and prevent unauthorized use of accounts, fraud, and other harmful activities.
- Responsible Gaming: To analyze your gaming behavior and, where necessary, provide alerts or set limits.
- Service Improvement: To analyze data in order to improve platform experience and functionality.
We never sell your information to third parties for marketing purposes. At 9e999, your information is used solely to provide and protect your services.
Data Disclosure & Third Parties
9e999 does not generally share your personal information with third parties. However, information may be disclosed in the following specific circumstances:
4.1 Service Provider Partners
Trusted technology partners may access limited information for the purpose of operating the platform's technical infrastructure, processing payments, and providing customer support. They operate under strict confidentiality agreements and may not use information beyond what this Policy permits.
4.2 Legal Obligations
If disclosure of information is required by court order, government directive, or other legal process, we will disclose it in compliance with applicable law. In such cases, we will always disclose only the minimum information necessary.
4.3 Fraud & Security Investigations
Necessary information may be shared with relevant authorities to ensure platform security, comply with anti-money laundering (AML) regulations, and investigate fraudulent activity.
4.4 Business Transfers
In the event of a business restructuring, acquisition, or merger of 9e999, your information may be transferred to the new entity, but this Privacy Policy will remain in effect in such cases.
Cookies & Tracking Technologies
9e999 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Used to keep login sessions active and ensure the basic functionality of the platform. Without these cookies, the service does not work properly.
- Functional Cookies: Store your preferences, language selection, and customization settings.
- Analytics Cookies: Collect statistical data to understand how users interact with the platform. This information helps improve the service.
- Security Cookies: Used to detect fraud and ensure account security.
5.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality.
Data Retention & Duration
9e999 retains your personal information only for as long as necessary. Retention periods are determined based on the following factors:
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Certain information may be retained for an applicable period after account closure for purposes of legal obligation, dispute resolution, and fraud prevention.
- Financial Records: Transaction history may be retained for an extended period in accordance with legal and regulatory requirements.
Once the data retention period ends, information is deleted or anonymized using secure methods so that recovery is not possible.
Your Rights
As a user of 9e999, you have the following rights regarding your own personal information:
Right to Access: You can find out at any time what information we hold about you. You can request this information by emailing [email protected].
Right to Rectification: If there is any inaccuracy in the information we hold about you, you may request a correction. This can be done through your account settings or via customer support.
Right to Erasure: In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing: You have the right to object to the use of your information for specific purposes, particularly in the case of marketing communications.
To exercise any of the above rights, contact us at [email protected]. We will generally respond to your request as quickly as possible after receiving it.
Data Security Measures
9e999 has implemented industry-standard technical and organizational measures to protect your personal and financial information:
- SSL Encryption: All data exchanged between the website and our servers is protected by SSL/TLS encryption, so that no intermediary party can read the information.
- Data Encryption: Sensitive information that is stored is kept in an encrypted state.
- Access Controls: Only authorized personnel may access your information for specific purposes.
- Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in our systems.
- Firewall & Anti-Fraud Systems: Advanced technology is used to prevent unauthorized access and fraudulent activity.
- Staff Training: All of our staff are trained in data protection and work under confidentiality agreements.
While we take the highest security measures, no method on the internet is 100% secure. Please keep your password private, avoid logging in from public networks, and notify us immediately if you notice any suspicious activity.
Protection of Minors
9e999 strictly does not provide services to persons under the age of 21. This is an integral part of our responsible gaming policy.
An age verification process is followed at the time of registration. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has opened an account by providing false information, that account will be closed immediately and the associated information will be deleted.
If parents suspect that their minor child has registered on our platform, please contact us at [email protected]. We will resolve the matter promptly.
Policy Changes & Updates
9e999 reserves the right to change or update this Privacy Policy as needed. When any significant changes are made to the Policy:
- The updated policy will be published on the website.
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified by email in the case of significant changes.
Continuing to use the platform after an update will be considered your agreement to the revised policy. You should therefore check this page on a regular basis.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Via the 24/7 live chat support on the website
- Support Language: Support is available in both Bengali and English
We take all privacy-related requests and complaints seriously and aim to resolve them as quickly as possible.
Protecting your information is our responsibility. The 9e999 customer support team is here for you seven days a week, twenty-four hours a day. Feel free to contact us with any issue.